Privacy Policy

Introduction

Thiphroxsqueblen respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or contact us.

Information We Collect

We may collect the following types of personal information:

• Name and contact information when you submit a contact form
• Email address for communication purposes
• Phone number if provided in contact forms or inquiries
• Postal address if you request product information or store visits
• Any information you voluntarily provide in messages or inquiries
• Technical information such as IP address, browser type, and device information when you visit our website
• Usage data including pages visited, time spent on pages, and navigation patterns

We collect this information through various means, including contact forms on our website, email communications, phone conversations, and automated technologies such as cookies and web beacons.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and requests in a timely and professional manner
• Provide information about our products, services, and store offerings
• Process and fulfill your requests for product information or store visits
• Send you updates about our store, new products, or special events (only with your consent)
• Improve our website functionality, user experience, and content
• Analyze website usage patterns to better understand customer needs
• Ensure website security and prevent fraud or unauthorized access
• Comply with legal obligations and respond to lawful requests from authorities

We process your personal data based on legitimate business interests, your consent, or legal requirements. We will never sell your personal information to third parties for marketing purposes.

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using secure protocols (HTTPS/SSL)
• Regular security assessments and updates to our systems
• Access controls limiting data access to authorized personnel only
• Secure storage of personal information with appropriate backup procedures
• Staff training on data protection and privacy best practices
• Incident response procedures in case of data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining high standards of data protection.

Your Rights

Under applicable data protection laws (including GDPR and New Zealand Privacy Act), you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Object: You can object to processing of your personal data for legitimate interests or direct marketing
• Right to Restrict Processing: You can request limitation of how we process your personal data
• Right to Data Portability: You can request transfer of your personal data to another service provider
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
• Right to Lodge a Complaint: You can file a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days, or as required by applicable law.

Cookies

Our website may use cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Services

We do not share your personal information with third parties except in the following circumstances:

• Service providers who assist us in operating our website and conducting business (such as web hosting, email services, or analytics providers) - these parties are contractually obligated to protect your information
• When required by law, court order, or governmental authority
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a business transfer, merger, or acquisition (with appropriate notice to affected individuals)

We carefully select third-party service providers and ensure they meet our data protection standards. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Our retention periods are as follows:

• Contact form submissions: Retained for 2 years from the date of submission or until you request deletion
• Email communications: Retained for 3 years from the last communication
• Website usage data: Retained in anonymized form for analytical purposes
• Legal or regulatory requirements: Retained as required by applicable laws

When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies. You may request deletion of your personal data at any time, subject to legal obligations.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: contact@thiphroxsqueblen.world

Address: 20 Normanby Road, Mount Eden, Auckland 1024, New Zealand

Last updated: 2025